Ti-multicare Privacy Policy & DPDP Notice

Applications Covered by This Policy

1. Information We Collect

We collect information necessary to deliver hospital operations, clinical consultations, patient care records, and pharmacy management. The categories of data collected include:

A. Personal & Account Information

• Staff name, professional email address, mobile phone number, and hospital credentials.
• Designation/role (e.g., Doctor, Receptionist, Nurse, Pharmacist, Hospital Admin).

B. Health & Clinical Data (Protected Health Information)

• Patient demographics: Full name, age, gender, guardian details, and contact number.
• Clinical observations: Vital signs (Blood Pressure, Heart Rate, SpO2, Temperature, Weight), presenting complaints, diagnoses, and medical histories.
• Electronic prescriptions, dosage recommendations, allergy alerts, and lab investigation orders.
• Inpatient (IPD) admission details, bed allocations, and discharge summaries.

C. Pharmacy & Billing Data

• Prescription dispensing records, batch numbers, expiry tracking, inventory logs, and invoice billing records.

D. Technical & Device Diagnostics

• Device make and model, operating system version, application version, crash logs, and network connection diagnostics to maintain platform stability.

2. Device Permissions & Sensitive Features

Our applications request specific device permissions only when required to perform essential clinical or operational functions:

3. How We Use Collected Data

• Clinical Care Delivery: Managing patient visits, consultation summaries, prescriptions, and follow-up schedules.
• Queue & Token Management: Streamlining OPD token calling and reducing patient wait times.
• Pharmacy Fulfillment: Validating medical prescriptions and tracking drug dispensing against batch inventories.
• Billing & Invoicing: Generating compliant financial receipts, bills, and accounting reports.
• Security & Access Control: Enforcing strict Role-Based Access Control (RBAC) to ensure medical staff access only authorized patient information.
• Service Reliability: Identifying software crashes and improving application speed and security.

4. Data Security, Protection & Third Parties

Authorized Processors: We partner only with enterprise cloud hosting providers that maintain compliance with recognized data security standards.

5. Data Retention & Account / Data Deletion

Users and healthcare administrators have the right to request the deletion of their accounts and associated personal data:

• How to request deletion: You can submit a deletion request by emailing us at sales@multicare.in with the subject line "Account / Data Deletion Request", or by using the in-app profile settings.
• Processing Time: Account deletion requests are verified and processed within 30 days.
• Statutory Health Records: Please note that certain clinical and financial records may be retained for statutory periods as mandated by applicable healthcare laws and medical council regulations.

6. Children’s Privacy

Our applications are professional enterprise tools intended for use by medical practitioners, hospital staff, and administrators aged 18 and older. Pediatric patient records are entered into the system strictly by authorized healthcare professionals with parental or legal guardian consent.

7. Contact Us & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to our Data Protection and Grievance Desk: