Terms of Service & Data Protection Agreement
Effective & Last Updated: September 21, 2026 | Version: v1.0-dpdp-2026
[FOR LEGAL REVIEW] These Terms include binding contractual provisions under the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. Flagged for legal review.
1. Agreement & Platform Overview
These Terms of Service govern your access to and use of the Ti-multicare hospital management suite, including mobile applications (Ti-multicare OPD, Ti-multicare HMS, Ti-multicare Pharmacy) and associated web portals operated by Ti-multicare.
2. Clinical Practice & Medical Responsibility
Ti-multicare provides digital workflow tools and electronic medical record management. All clinical decisions, patient diagnoses, drug prescriptions, and medical care remain under the direct professional judgment of registered medical practitioners.
Hospital staff are responsible for maintaining account confidentiality and adhering to institutional access guidelines.
3. Data Protection & DPDP Act 2023 Clause [FOR LEGAL REVIEW]
Data Fiduciary Role: Subscribing healthcare facilities act as Data Fiduciaries under the DPDP Act 2023 for patient health records. Ti-multicare acts as Data Processor providing secure cloud infrastructure.
Security Standards: All databases utilize AES-256 encryption at rest and TLS 1.3 in transit. Access is protected by Multi-Factor Authentication (MFA) and immutable audit logging.
Breach Notification: In accordance with DPDP Section 8(6), any confirmed personal data breach is notified to the Data Protection Board of India and affected Data Principals within 72 hours.
4. Grievance Redressal & Support
For data protection inquiries or grievance redressal, contact our designated office:
Office: Data Protection & Grievance Desk
Email: sales@multicare.in
Response Time: Acknowledgment within 48h, resolution within 30 days.
Jurisdiction: Courts of Maharashtra, India